Services

AI automation services for hospitality and SMEs — three things, done properly.

No catalogues. No upsells. Each engagement focuses on the systems that move the needle for your business — built once, running every day, without you having to think about them.

01 Automated Workflows 02 Harness Engineering 03 Agentic AI Systems
01 · Automated Workflows

Automated Workflows.

Repetitive tasks handled without human input — across every department.

Most businesses know AI is happening. The systems that actually save time — the ones that handle the review, route the inquiry, run the report — still don't exist in most SMEs. We build them. Pick a department to see what we ship.

Hospitality / Front Office — review automation, AI concierge, booking flows

  1. Auto-reply to Google & TripAdvisor reviews (personalised, on-brand)
  2. Guest inquiry handling via AI assistant (24/7, WhatsApp/email)
  3. Pre-arrival upsell sequences (room upgrades, F&B offers)
  4. Post-stay feedback collection + sentiment routing
  5. OTA rate parity monitoring with alerts
Hospitality / Front Office
  1. Auto-reply to Google & TripAdvisor reviews (personalised, on-brand)
  2. Guest inquiry handling via AI assistant (24/7, WhatsApp/email)
  3. Pre-arrival upsell sequences (room upgrades, F&B offers)
  4. Post-stay feedback collection + sentiment routing
  5. OTA rate parity monitoring with alerts
Operations / Admin
  1. Weekly business performance report — auto-generated, inbox delivery
  2. Invoice processing and approval routing
  3. Staff scheduling conflict detection + notifications
  4. Supplier follow-up sequences (no reply = auto-reminder)
  5. Compliance document expiry tracking + alerts
Sales / BD
  1. Lead enrichment — new contact → auto-research + CRM population
  2. Follow-up sequences after meetings (personalised, not templates)
  3. Proposal generation from discovery call notes
  4. Deal stage tracking with automated nudges when deals go cold
  5. LinkedIn outreach sequences (connection → message → follow-up)
Marketing
  1. SEO blog content — auto-published on schedule from topic list
  2. Social media repurposing — one piece of content → 5 formats
  3. Monthly analytics report — pulled from GA4 + socials, auto-sent
  4. Review mining → content ideas extracted automatically
  5. Email newsletter drafted from recent blog posts, ready to send
HR / People
  1. Job application screening + first-round email to candidates
  2. Onboarding checklist auto-triggered on new hire in system
  3. Leave request routing and approval notifications
  4. Monthly team pulse survey + sentiment summary for manager
  5. Training reminder sequences tied to role and tenure
IT / Systems
  1. API health monitoring + instant Slack/Telegram alert on failure
  2. New tool onboarding — auto-provision accounts + send access emails
  3. Data backup status reporting
  4. Software licence expiry tracking
  5. Internal helpdesk ticket routing by category + priority

Want this set up for your business?

Book a 30-min audit →
02 · Harness Engineering

Harness Engineering.

The foundation that makes every automation actually work.

AI tools fail without a structured environment underneath them. You can buy the cleverest model in the world, but if your data is fragmented across spreadsheets, your tools don't talk to each other, and your processes live in someone's head, nothing will stick.

Harness Engineering is how we set up your data, tools, and processes so that automations can connect, communicate, and scale. We map what you have, identify what's missing, and put the rails in place before anything is built on top.

Without this, you're building on sand. Every new tool becomes a workaround. Every automation breaks the moment something upstream changes. We've seen it dozens of times. We'd rather not be the agency that ships you an impressive demo that falls over in week three.

We do this first before any automation is deployed. It's the part that makes everything else possible.

  • Audit your current data sources, tools, and integration points
  • Consolidate scattered information into a single source of truth
  • Connect CRM, PMS, email, calendar, and accounting into one fabric
  • Set up structured prompts, context libraries, and guardrails for your AI
  • Build the access controls and logging so you stay in charge
  • Document everything in plain language so your team can use it

Not sure if your data is ready? Find out in 30 minutes.

Book the audit →
03 · Agentic AI Systems

Agentic AI Systems.

Intelligent systems that monitor, decide, and act.

  • A trigger — something happens in your business or your systems
  • A decision — the agent reads the context and chooses what to do
  • An action — it sends, drafts, routes, books, alerts, or escalates
  • A loop — it learns from the outcome and improves next time
  • A human override — you stay in control whenever you want to be

We build and deploy these for SMEs and hospitality businesses. They're scoped to your operation, monitored by us and continuously improved as your venture scales.

When an online review lands

Agent reads the review, drafts a personalized response in your voice, and queues it for your one-click approval within minutes.

When a guest inquiry arrives at 2am

Agent answers using your real availability and pricing, books if appropriate, and notifies the front desk with full context for the morning.

Every Monday at 7am

Agent pulls from your PMS, GA4, and accounting, writes a one-page summary, highlights the one number that moved, and emails it to you.

See what an agentic system would do for your business — we'll map it in the audit.

Book my audit →
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