Legal

Terms of Service

Last updated: 24 September 2026

These are the terms you buy under. They are written to be read, not to be survived. If anything here is unclear, email us before you pay and we will answer it plainly.

1. Who we are

Streamflow Solutions is a trading name of Ivan Skachek, a registered private entrepreneur (FOP) in Ukraine. You can reach us at hello@streamflow.solutions.

Our full registered details, including our registration number and registered address, are set out in the written agreement we sign with you, and we will send them to you on request before you buy anything.

2. We sell to businesses

Our services are offered to businesses. When you order, you confirm that you are acting for purposes relating to your trade, business, craft or profession, and not as a consumer.

If you are buying for purposes wholly or mainly outside a trade or business, please do not order. Email us instead and we will tell you straight away that we are not the right supplier for you.

We would rather say that up front than take your money and explain it afterwards.

3. What these terms cover, and what they do not

Two different things, and the difference decides which document governs.

The audit at EUR 175 is bought directly on this website, by payment, with nothing else signed. For that purchase, these terms are the whole contract between us.

Everything else is bought under a separate written agreement that both of us sign. That covers a Revenue Recovery Engine build at EUR 4,000 and the ops automation partnership at EUR 3,600 a month. Where a signed agreement and these terms say different things, the signed agreement wins.

4. The audit

We tell you where revenue is leaking out of your existing flow and what it is worth fixing, in writing, whether or not you go on to build with us.

• Price EUR 175, payable in full before we begin.
• Delivered within four business days of your payment and your exports arriving, whichever is later.
• It runs on an export you send us. We do not need access to your accounts and we do not need an API key.
• You keep the written findings.
• If you start a build with us within 30 days of delivery, the EUR 175 is credited in full against it. That is a credit against future work. It is not a refund and it does not replace one.

5. When a contract is formed

For the audit, when your payment is taken. For anything else, when both of us have signed.

6. Fees, tax and payment

All prices are in Euro. We are not registered for VAT in the United Kingdom or the European Union, so we do not charge VAT. If the rules where you are require you to account for tax on the purchase yourself, that is yours to handle and we cannot advise you on it.

For the audit, the full fee is payable before we begin. For builds and subscriptions, the payment terms are in the signed agreement. In every case some amount is payable before work starts, and we do not begin work, reserve capacity, request access or incur any cost on your behalf until it has cleared.

7. Refunds

Stated per case, so nobody has to interpret it.

• Audit, before we have begun. Full refund on request, no reason needed. Email us and we will process it.
• Audit, begun but not delivered. We refund the part we have not yet done, judged against the whole piece of work.
• Audit, after delivery. No refund. The thing you bought has been handed over and you keep it.
• Subscriptions. If the agreement ends, we refund prepaid fees for the period after it ends, pro rata, except where it ended because of your material breach.
• Builds. The amount payable on signature is a condition of starting rather than a deposit we hold against a later decision, so it is not refundable once work has begun. What happens if either of us ends the engagement part way through is set out in the signed agreement.

The 30 day build credit in section 4 sits alongside all of this. It is not one of these refunds.

8. Cancellation, and the statutory right that does not apply to a business purchase

You may have read that buying online gives you 14 days to cancel. It is worth being exact about that, because it is a consumer right and this is a business purchase.

The right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The part of those Regulations that creates it applies to contracts "between a trader and a consumer" (regulation 27(1)), and a consumer is defined as "an individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession" (regulation 4). A company or a partnership is not an individual and so is never a consumer under those Regulations.

Because we sell to businesses, that statutory right does not apply to your purchase. What you have instead is the refund in section 7, which we give as a term of this contract rather than because the law requires it.

One exception, and we would rather write it down than rely on you not asking. If you are an individual and you genuinely bought wholly or mainly for purposes outside your business, tell us. We will treat you as a consumer and honour the statutory right, including the 14 day cancellation period, rather than argue with you about which side of the line you fall.

9. Starting work straight away

The audit is delivered within four business days, so buying it is a request that we start now rather than wait. When you pay, you are asking us to begin immediately, and you accept that once the audit has been fully performed you lose any right to cancel it that you might otherwise have had. We ask you to confirm both of those at the checkout, so that neither of us is relying on a paragraph you may not have read.

10. What we do not promise

We do not guarantee a specific outcome. We do not promise a particular amount recovered, a particular number of replies, or a particular figure of any kind, and you should treat anyone who does with suspicion. What we commit to is the work described, done with reasonable skill and care.

Where a service we build produces output automatically, that output is machine generated and can contain errors. Where you approve output before it goes out, what you approve is yours. Where you have asked us to let it send without your approval, we will correct and re-issue anything wrong at our own cost and help you handle anyone affected by it.

11. Liability

There is no cap on either side's liability under these terms. We remain fully liable for loss caused by our own acts, omissions and breaches, and so do you. We have not asked you to accept a limit that we are not accepting ourselves.

Neither of us excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, for fraud, or for fraudulent misrepresentation.

12. Your data, and your customers' data

How we handle personal data is set out in our Privacy Policy. Where we process personal data on your behalf, we will sign a data processing agreement with you that names both parties and lists our subprocessors, and we will do that before any of your data reaches us.

Your clients stay yours. We do not contact them, and we do not use what we see in your data to sell to anybody.

13. Who owns what

What we build for you is yours outright when it is paid for. We keep the tools, templates and methods we already had before the engagement, and the general knowledge we take from doing the work. We will not reuse anything specific to your business for anybody else.

14. Governing law

These terms are governed by the laws of England and Wales. If something goes wrong, we will try to sort it out between us first, in writing, within ten business days. If that does not work, the courts of London have exclusive jurisdiction.

15. Changes to these terms

We may update these terms. The "Last updated" date above is the current version, and the version in force when you bought is the one that applies to your purchase. If we change something material we will say so on this page rather than change it silently.